Fleet Management Goals
Our goals are to professionally perform and facilitate the receipt, checking in, PDI, cleaning, servicing and delivery of the corporate asset at levels well above the CSI benchmark for both Vehicle Cleanliness and Overall Customer Satisfaction of Service. We will accomplish these goals by utilizing the following:
Actual experience providing these services in a fast paced, high demand environment
Real time electronic production, quality and customer satisfaction reporting
Employee training – initial and ongoing
Local and vested management structure
CSI Driven Culture
Our objective is to execute OEM’s Corporate Vehicle’s policies and procedures. We will also enhance the processes, when needed, with the experience and documented processes we have developed over the years of servicing the retail inventories, service inventories and the rental/service fleets for automotive dealerships, to accomplish our goals stated above. We know we can deliver a better product than most OEMs are currently receiving by implementing our production standards, holding our TEAM accountable and most importantly treating every OEM Vehicle and OEM Employee or Affiliates contact for what it is – a customer service event.
The scope of our services is to provide an end to end solution to OEMs for the management and maintenance of the facilities. To accomplish this, our major deliverables will be a professional staff that is capable, trained and incentivized to perform these services at a consistently high level.
We are excited about the opportunity to take the production and client satisfaction processes we have learned and developed while providing service to the retail sector of the automotive industry and apply them to satisfy the needs of any OEM’s Corporate Vehicle Fleet Operations.